If you maintain or manage a call center you know that call-center
quality monitoring is an important part of service quality
assurance. In many cases the interaction with the customer
through your call-center is the one chance you have to develop
an ongoing profitable relationship with your customers - you
need to ensure this interaction meets the highest standards
of customer care.
At SENSUS we provide a variety of call-center quality monitoring
services to help you gather the data you need from your customers
to develop call-center customer service management plans that
improve customer loyalty and increase sales.
At SENSUS we can custom design a call center monitoring program
appropriate to the unique characteristics of any business
Call or email us to learn more about how we can help you
with your call-center quality monitoring.